Public Service Xcellence engl.

Public Service Xcellence

Harnessing the Potential of Public Value Delivery

SITUATION

CONTRIBUTION

APPLICATION

EXPERIENCE

XPERTS

SITUATION

Conditions we Are Confronted With

Public Service today faces enormous challenges which place high demands on

collaboration and organisation.

1
Highly demanding interplay between politics and administration; especially with regard to coordination in committees
2
Growing and changing demands of citizens, e.g. on communication with new media or participation in participatory processes
3
Unclear allocation of tasks, competences and control functions, which lead to considerable additional coordination and clarification efforts (especially in the cross-sectional areas of finance, communication, IT, human resources)
4
Heavy involvement in day-to-day business makes it difficult for policy-makers to focus on political leadership and needs of the population

An important task in Public Service is to develop and position the administrations and bodies in such a way that the services for citizens and customers are adapted to new requirements and increased complexity and can be offered efficiently and sustainably in the long term. This is only possible if an effective interaction between politics and administration and thus the structure of the organisation can be continuously aligned to the new challenges and a constant learning and development cycle can be established. A networked architecture is established. Cooperation is coordinated with each other. Together we create more added value and focus on the political and strategic goals. "Gärtlidendenken" gives way to joint effectiveness.

CONTRIBUTION

What we Can Contribute

«Collective Action» maximizes «Public Value Delivery»

Xtreme Alignment

Radical focus on interplay for co-created value

Xtreme Contribution

Increasing the self-efficacy of the individual in collective Value Delivery

Xtreme Digitalisation

Maximising the digital contribution to Value Delivery by harnessing synergies

APPLICATION

The Contexts we Are Working at

Cities and Municipalities

Local Civil Parishes

Cantons

Public Companies

Public Service Xcellence

School Municipalities

Church Congregations

Federal Government

Municipal Mergers

Municipalities Landingpage cities and municipalities! Fields of Development (Examples) 1 Increase of Value Delivery 2 Lean use of resources (Lean Public Value Delivery) 3 Exploiting future Value Delivery potential (including strategic positioning and development of legislative goals) 4 Optimal involvement of citizens 5 Increase self-efficacy 6 Development and strengthening of the unified municipalities 7 Control of own operations 8 Sustainable risk minimisation 9 Effective realignment after political elections or strategy adjustments 10 Ecological sustainability 11 Digitale Xcellence
Fields of Development (Examples) 1 Increasing value for children and parents 2 Optimal use of existing resources to resolve bottlenecks and overloads 3 Collective exploitation of future Value Delivery potentials 4 Increasing the self-efficacy of teachers and school administrators 5 Optimal clarification and coordination of cooperation with the authorities, committees and administrative bodies of the city or municipality 6 Clarity in the interaction and allocation of tasks between the school council, school presidium, school administration and school management 7 Use of digital media for more effective implementation of the pedagogical concept School Municipalities
Cantons Fields of Development (Examples) 1 Increasing Value Delivey 2 Lean use of resources (Lean Public Value Delivery) 3 Collective harnessing of future Value Delivery potential (including strategic positioning and legislative target development) 4 Optimal involvement of the citizenry 5 Increasing the self-efficacy of the administration's employees 6 Clarity in cooperation and allocation of common tasks and topics between the canton and the political community 7 Sustainable minimisation of risks 8 Effective realignment after new election 9 Digitale Xcellence
Fields of Development (Examples) 1 Increasing the collective power to create meaning 2 Lean use of resources (Lean Public Value Delivery) 3 Collective exploitation of the potential for meeting the future challenges of the Confederation 4 Optimal involvement of citizenship 5 Clarifying and shaping the organisation and cooperation between the authorities, bodies and administrative offices 6 Increasing the self-efficacy of the employees 7 Digitale Xcellence 8 Sustainable minimisation of risks 9 Effective realignment after new election Federal Government
Public Companies Fields of Development (Examples) 1 Increasing Value Delivery 2 Lean use of resources (Lean Public Value Delivery) 3 Collective harnessing of future Value Delivery potentials 4 Optimal involvement of the citizenry 5 Increasing the self-efficacy of the administration's employees 6 Clarity in collaboration and allocation of common tasks and topics between the public enterprise and the political municipality 7 Sustainable minimisation of risks 8 Effective realignment after new election 9 Digitale Xcellence

EXPERIENCE

Where we Have Already Proven

Over the years, we have gained experience in supporting challenging development projects. The following are examples of development projects that we have supported in recent years.

Building organisational architectures for the optimisation of collaboration
Development of leadership systems in public organisations
Develop governance and networking between regions for more effective implementation of joint initiatives

Optimising the effectiveness of IT services in the public sector
Strategic positioning and definition of legislative goals
Formation of unitary municipalities

We can also provide references on request.

XPERTS

What we Are Familiar With

Hansjörg Baumberger

Management of municipal administrations

Ralf Eckhard Türke

Design and change of collective Value Delivery

Robinson Aschoff

Digital Xcellence

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